Server hosting is not always easy, problems will come up and if your hosting provider does not offer quality customer and technical support then you’re likely to be left feeling frustrated. Outages, downtime and having little or no control over your IT resources can be a highly stressful time for business owners and employees, so it’s in your best interests that you have a good hosting partner in place that will be able to get you back online, quickly and with plenty of communication when you need them the most.
We often get asked a lot of questions about our customer and technical support, how we resolve support queries and communicate to existing clients. As your business continues to grow and evolve, so does your technical infrastructure. With an increasing demand in cloud solutions, dedicated servers and other data centre solutions we’ve put together some helpful tips and information to help you understand the best types of technical support.
Make it easy to contact support
In the first instance, a good hosting provider will make it easy for customers to contact support via the appropriate communication channels. Technical contact information should be clear and highly visible on your hosting provider’s website, helping to avoid any delays and miscommunication when it comes to reporting technical support issues. A good hosting provider will usually invest in good helpdesk systems (such as Freshdesk) increasing customer response times and overall support satisfaction.
As a business owner you may not have the skills or time to manage your business’s technical infrastructure and need to rest assured that you have a team of highly-skilled engineers you can rely on. This is why we provide dedicated around-the-clock support, 24x7x365, no matter what your needs.
Quick response times
Proactive and plenty of communication with your customers is crucial when dealing with and resolving any type of technical problem. Your customers count on you even more than usual in a crisis, so reaching out and providing updates and realistic timescales can really make the difference in times of uncertainty.
To ensure you receive the appropriate support levels and expert advice, a good hosting provider will invest in continuous and professional training development and relevant qualifications for their staff, for example in Linux/Windows. Combined, our technical team have over 60 years’ experience working in the industry, and always keep up to date with the latest developments to ensure they provide the highest level of service.
Helping you to focus on what’s important
Knowing that your hosting and IT needs will be taken care of means that you can concentrate on your business by freeing up more time and maximising your company’s efficiency.
If you would like any more information on our dedicated technical support team, data centre infrastructure or any of our services, please don’t hesitate to contact us. We’d be more than happy to help!